- Support today, empower tomorrow
- We accept DVA, private and self funded clients
Have a question about our support or want to discuss what might be right for you? Contact Just Giving Hope and start with a conversation.
Nearly 20 years in mental health and complex care helps us recognise when someone may need more than day-to-day support.
Notice changes in behaviour, routines or usual activities.
Understand what happened and what could make things safer.
We bring everyone involved together around clear next steps.
Reaching out for support can feel like a big step, particularly when you are already dealing with changes in mental health, complex circumstances or uncertainty about what kind of help is needed.
Tell us what has been happening, what you are hoping to change or what support you have been looking for, and we can talk through the options with you.
Whether you are contacting us for yourself, a family member or someone you support professionally, we will take the time to understand the situation before discussing what may be appropriate.
Every situation is different. These answers can help with some of the questions that often come up before someone contacts Just Giving Hope.
A brief overview of what has been happening, the type of support you are looking for and any current concerns is usually enough to begin the conversation.
It can also be helpful to share relevant information about existing supports, important people involved in your care and any particular goals you would like to work towards. If you are contacting us about NDIS-funded support, you may also want to have details about your plan or funding arrangements available.
If you are unsure what information is relevant, that is completely fine. We can guide the conversation and ask questions as we go.
Yes. Family members, carers and other trusted people can make the initial enquiry on someone’s behalf, particularly where the person is finding it difficult to organise support themselves.
We still place the participant’s voice, preferences and choices at the centre of the process. Where appropriate, we will involve them directly in conversations about their support and make sure they understand what is being discussed.
We also recognise that families and carers often hold valuable information about what has been happening, what has helped in the past and where support may be needed now. With the participant’s consent, we can work collaboratively with the people they choose to involve so everyone has a clearer understanding of the next steps.
We begin by looking at the person’s individual circumstances rather than simply matching them to a service name.
That includes understanding what support is being requested, what is happening in the person’s life at the moment, their goals, existing supports, mental health needs and whether our experience is appropriate for the situation.
Just Giving Hope Consultancy has particular expertise in adult mental health, complex behaviours, risk, advocacy and working across different service systems. This means we may be especially suited to situations where there are several factors affecting a person at once.
We also consider whether we have the right capacity, location and service availability to provide support properly. If we believe another provider or service would be more appropriate, we will be open about that rather than trying to make the support fit where it does not.
That is very common, particularly when mental health, behaviour, family circumstances, health services and disability support are all involved at the same time.
The contact form is only a starting point. You do not need to explain your full history or fit everything into one message. Give us enough information to understand the general reason you are getting in touch, and we can continue the conversation from there.
When you contact Just Giving Hope, we can take the time to talk through what has been happening, what feels most urgent and which areas may need further discussion. We may ask about current supports, recent changes, risks, routines, communication, relationships, health professionals involved and what you would like to be different.
Our approach is to look at the situation as a whole. Sometimes the issue that first brings someone to us is only one part of a much broader picture. By listening carefully and asking the right questions, we can develop a clearer understanding before deciding what support may be appropriate.
Yes. Where it is appropriate and you have given consent, we can work alongside the health professionals and other providers already involved in your care.
For people with more complex mental health needs, support can often work better when the people involved understand their roles and relevant information is shared appropriately.
This may include communication with psychologists, psychiatrists, GPs, allied health professionals, support coordinators, behaviour practitioners or other services involved in your care. Our role is not to replace these professionals, but to contribute our perspective and work collaboratively where this supports your goals.
You remain involved in decisions about who we communicate with and what information can be shared.
When several services are involved, it can sometimes become difficult to know who is doing what, whether everyone has the same understanding of the situation or where gaps in support may exist.
Our background includes working across public health, mental health, disability, community and forensic settings, so we are familiar with situations involving multiple professionals, agencies and systems.
We start by understanding who is currently involved, what each service is providing and what the participant wants from their support. We also look at whether there are areas where communication could be clearer or where the participant feels their needs are not being understood.
With consent, we can communicate and collaborate with relevant professionals while keeping the participant’s preferences central. The aim is not to take over the work of other providers, but to help make sure our own support fits into the broader picture rather than operating separately from it.
This can be especially important where mental health needs are complex or where there has been a long history of involvement with different services.
You can tell us as much or as little about that experience as you feel comfortable sharing.
A previous experience may affect how you feel about starting with another provider, so we do not expect trust to happen immediately. We take time to understand what did not work for you, what you would like to be different and what helps you feel comfortable when receiving support.
You are encouraged to ask questions, express concerns and be clear about your preferences. If something about the support does not feel right, we want you to feel able to raise it.
Our approach is collaborative and strengths-based, with your choices and goals guiding how support is provided.
We recognise that significant mental health challenges can affect many areas of life at the same time. Someone may be dealing with changes in mood, distress, reduced motivation, disrupted routines, difficulty communicating, social withdrawal, changes in behaviour or increased pressure on family and other supports.
Our approach begins with understanding what is happening for the individual rather than making assumptions based on a diagnosis.
Just Giving Hope Consultancy is led by an Accredited Mental Health Social Worker with almost 20 years of experience across adult mental health, hospitals, community settings, forensic services, complex behaviour and risk. That background supports a considered approach when situations are more complicated or when several factors need to be understood together.
We look at the person’s strengths, current challenges, environment, relationships, existing supports and what they would like to change. We also consider what may already be helping and how those strengths can be built upon.
Where other professionals are involved, we can work collaboratively with them with the participant’s consent. We also recognise the importance of family and carers where the participant wants them involved.
Our philosophy of support today, empower tomorrow means responding to what feels difficult now while also helping the person build strategies, confidence and greater involvement in decisions about their own life.
